Returns & Refunds 🤍

We hope you love everything you order from Little Angels, but we understand that sometimes something isn't quite right.

We've tried to make our returns process as simple as possible.

Online Returns

If you change your mind about an online purchase, you can return eligible items to us within 21 days of receiving your order.

Returned items must be:

• Unworn and unused
• In their original condition
• Returned with all original tags and labels attached
• Returned with original packaging where applicable

Please include your order number or proof of purchase inside your parcel so we can identify and process your return.

Items may be handled as you reasonably would when viewing them in a shop. Where an item has been handled beyond what is reasonably necessary and this has reduced its value, we may be entitled to make an appropriate deduction from the refund.

How to Return an Item

Please send your return to:

Little Angels Children Boutique
17 St Chads Parade
Kirkby Town Centre
L32 8RD

For change-of-mind returns, customers are responsible for the cost of returning items to us.

We strongly recommend using a tracked postal service and retaining your proof of postage until your return has been processed.

Refunds

Once your return has been received and checked, we'll process any refund due back to the original payment method used to place your order.

Where an online order is cancelled under your statutory cancellation rights, we'll also refund the applicable standard outbound delivery charge. If you selected a more expensive delivery option, we're not required to refund the additional amount above the cost of our standard delivery service.

Please allow time for your bank or payment provider to process the refund once it has been issued.

Exchanges

If you'd prefer to exchange an online purchase for another size or item, please contact us and we'll be happy to help where stock is available.

Many of our collections are available in limited quantities, so unfortunately we cannot guarantee that your preferred replacement will still be available.

Sale Items

Sale items purchased online can be returned in accordance with our online returns policy where eligible.

Your statutory rights are not affected. Sale and reduced items still have statutory protections where goods are faulty, not as described or otherwise fail to meet the requirements of consumer law.

Faulty, Damaged or Incorrect Items

Every Little Angels order is checked before dispatch. However, if you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Where appropriate, we'll arrange for the item to be returned at no cost to you and work with you to resolve the issue.

If a fault develops after an item has been worn or the tags have been removed, please still contact us. Depending on the circumstances, we may need to inspect the item and may liaise with the brand or manufacturer as part of our investigation.

Normal wear and tear, accidental damage, misuse or damage caused by incorrect washing or care is not considered a manufacturing fault.

Your statutory rights relating to faulty goods are separate from our standard 21-day change-of-mind returns policy. Under the Consumer Rights Act, goods must be of satisfactory quality, fit for purpose and as described.

Items Excluded From Change-of-Mind Returns

Some items may be excluded from change-of-mind returns where an applicable legal exception applies, including personalised or custom-made products and certain sealed goods where the seal has been broken and they cannot be returned for health or hygiene reasons.

This does not affect your statutory rights if an item is faulty or not as described.

In-Store Purchases

For purchases made in either of our Little Angels stores, we offer an exchange within 21 days of purchase for eligible change-of-mind items.

Items must be returned:

• Unworn and unused
• In their original condition
• With all original tags and labels attached
• With proof of purchase

We do not offer refunds for change-of-mind purchases made in store.

This does not affect your statutory rights if an item is faulty, not as described or otherwise does not meet the requirements of consumer law. UK retailers aren't generally required to refund a non-faulty item bought in-store simply because a customer changes their mind.

Need Help? 🤍

If you're unsure whether an item can be returned or there's a problem with something you've purchased, please contact the Little Angels team before sending it back.

We'll be happy to help.